The link to the portal is on our Portal page under How to Access Our New Portal.  

However, before creating your profile in the new Customer Portal, please review the Portal page for important information.  

You will also need your Union County Water account number. Your account number is printed on your billing statement. You can also search your email inbox to find an email from us which may contain your account number. If you cannot find your account number, please submit the form on this page and we will provide it to you. 

USERNAME TIPS: your new username cannot be an email address. Your username must be 5-30 characters. It can consist of a combination of letters and numbers, or the following characters ^.$#@-_. Some common characters are not accepted for usernames, including these: &!*() 

PASSWORD TIPS: your new password must be 8 to 30 characters with at least one of these: lowercase letter, uppercase letter, and number. Passwords may also include the following characters: !.#%&*. Some common characters are not accepted, including these: $+=()^ 

• If you are using our new portal on this new site for the first time: please be sure that you are following the steps at top right on the login screen to create a profile. You will be prompted to create a new username and a new password. Do not use your old login credentials from our old website on the new website.    
• If you are creating your profile in the portal for the first time: be sure that you are entering the primary account holder's last four digits of their Social Security number. This may be a different person than you; it should be the person who set up the water account or whose credit was used to set up the account with us. If you try going through the steps with one family member's or staff member's information and it does not work, try going through the steps with a different family member's or staff member's information.   
• If you normally can log into the portal but are experiencing technical difficulties: try refreshing your browser. The right way to refresh your browser can vary by the types of device and internet browser you are using. 
• If you are still receiving the error message, clear your internet browser cache. 

For additional assistance, please contact Customer Service by using this quick form, by email at water@unioncountync.gov or by phone at 704-296-4210. 

If you know your username and email address associated with your profile, you can reset your password.

• From the Customer Portal Login page, select the “Password?” hyperlink under the Log In button. Complete all fields displayed and select the “Submit” button.
• A dialog box will appear indicating a reset link was sent to your email address. Select the “OK” button.
• Once you receive your reset email, click the “here” hyperlink to begin the password reset and follow the instructions to update your password. Note that the reset link is only active for 15 minutes. 

For additional assistance, please contact Customer Service by email at water@unioncountync.gov or by phone at 704-296-4210. 

• Visit this page and enter the email address associated with your profile (your online Union County Water account). 
• Complete all fields displayed and select the “Submit” button.
• A dialog box will appear indicating a reset link was sent to your email address. Click “OK”.
• In the reset email, click “here” to begin the password reset and follow the instructions to update your password. Note that the reset link is only active for 15 minutes.
• If you need additional assistance, contact Customer Service by email at water@unioncountync.gov or by phone at 704-296-4210. 

No, you do not have to have a username and password to make a one-time payment online in our Customer Portal. Here's how to make a one-time payment as a guest: 

• Click here to Pay as a Guest without logging in.  
• You will need your full account number (6-8 numbers, NO asterisk) and the last name on the account or the company name. 
• Select the button to agree to the Privacy Policy and then click “Next”. 
• Complete all fields to make your payment. 

If you'd like to make a payment by some other method, view a list of all accepted payment methods on our Pay My Bill page. 

No, the customer portal is free for all customers to use. 

Some payment options that we offer - including some online bill pay options in the portal - do have a fee per transaction, based on the type of payment method you choose. However, you can use the portal and pay your bill online using methods that have no fees, such as Automatic Electronic Check. 

To learn about all the different payment methods we accept and whether each method has a fee, please visit our Pay My Bill page. 

Yes, you can easily update your contact information in the portal. We need your current contact information so that we can notify you of Service Alerts affecting your water or wastewater service or for issues related to your account.

You can also update your email address and phone number by sending a message through the Portal's message center or sending an email to water@unioncountync.gov. 

• Once you have logged into the Portal, select the Profile drop-down menu and click Bill Delivery Preference.
• Select the Paperless Billing button and click save. 
• You should see a green banner confirming the change was successful.

Please allow 12 business days after your application for service has been approved before registering for access to your account in the Customer Portal.

In the meantime, if you need to know your account balance or to learn when your balance is due, you can call our 24/7 automated line at 704-292-2537.

All of our accepted payment options are described on our Pay My Bill page. 

These features are not available in the Customer Portal. 

To apply for service, please visit our New Customer page. 

To schedule a move-out date, please visit our Stop Service page.  

Landlords and owners of multiple properties in our service area can add multiple accounts to the same profile.