We launched our current customer portal on October 28, 2024. If you haven't used this portal, you'll need to create a profile, set a new username and choose a new password. 

Follow these steps: 

• Click here to open the portal. 
  You will see the login screen at right.
• In the top right box under
  Existing Customer", click Create a Profile.
  Do not enter your old username and password from our old website.
• On the next screen, enter this information: 

• your six or eight digit account number, found at the top right corner of your printed billing statement. Do not include asterisks, hyphens or spaces. If you do not have your account number, use this webform to request it from Customer Care. You may also be able to find your account number on your billing statement or by searching "Union County Water" in your email. 
• your street number for the address where you receive water service
• your ZIP Code for that same address

• After verifying your account, you will be prompted to create a new username and a new password to view your account in our Customer Portal.

Now you can view and pay your bill online, view your household’s usage over time, and set up usage alerts that can help you identify leaks in your home. 

Your account number is printed on your billing statement. You could also try searching your email inbox; you may have received an email from us that included your account number. 

To request your account number, contact Customer Care and the team will provide your account number by email. To request your account number by phone, call our Customer Care team at 704-296-4210. 

Due to privacy concerns, you must provide the last four digits of the primary account holder's Social Security Number to receive your account number.

Visit the portal and choose Pay Bill as Guest. This option allows you to pay your bill without logging in, but you will not have complete access to your account or the portal's full range of features. 

To learn how to pay your bill by phone, in person, by mail, or other options, visit this page.

Review our FAQs for help with common issues such as resetting your password.  

Our Customer Care team is happy to help troubleshoot issues you may be experiencing with our Customer Portal. Please contact us through any of these methods:

• via our website 
• call: 704-296-4210 
• email: water@unioncountync.gov