Union County practices water conservation year-round, regardless of rainfall conditions or drought status. This means Union County Water customers are always required to follow restrictions for water usage; the type of restrictions vary based on the current stage of water shortage, as described in our Water Shortage Response Plan. The Plan also implements higher rates during times of severe, extreme, or exceptional water shortage, with the goal of encouraging conservation.  

Visit our Current Stage of Water Restrictions page to review the water use restrictions currently in effect and any associated impacts to our water rates.

Our Customer Care team has provided answers to your frequently asked questions about the drought, current restrictions on irrigation and other water use, and the higher conservation rates in effect.

Visit our Conservation FAQs page to get quick answers to questions and review our staff's easy tips for conserving water inside and outside your home.   

Our award-winning website is full of information related to the drought, resources to help customers conserve water, our policies related to water use restrictions, and conservation rates currently in effect.

Our Customer Care team also contacts customers directly to announce any changes to rates or water use guidelines. If you are a Union County Water customer and you did not receive an email or phone call about these changes, you may need to update the contact information on your account.

Please contact Customer Care to ensure we have your current contact information.  

All Union County Water customers have access to free water conservation tools and personalized reports regarding your own usage data in our Customer Portal. The Portal has many features other than online bill pay, including the options shown in the graphic above. Login today to explore the tools available to you and take advantage of these free resources. 

Customers can also take advantage of our Water Use Calculators, an easy tool on our website that shows an estimate of your next water bill based on estimated usage. The calculators do not require a login.