Financial Hardships or Missed Payments

We realize that it's not always easy keeping up with your monthly bills. While our Customer Care Office will attempt to work with customers who have a good payment history, our payment policies require that customers pay for the water they consume and the wastewater services they receive. These policies are in place to help keep our costs low and fair for everyone.

If you are facing a financial hardship, there are resources in our community that can help. Visit UC CARES for a listing of local organizations that can help you with access to food, employment, housing, and financial support. Organizations that assist with utility bills are noted under Emergency & Financial Assistance. 

If you have already been disconnected from service, please follow the steps to Restore Service After Disconnection. 

High Bills?

Some customers struggle to pay their monthly bills because they have a recurring high balance. If this is the case, we encourage you to understand how much water your household is using. Our Customer Portal provides helpful tools to monitor your usage over time and find ways to reduce your monthly bills. 

Explore these other resources:  

• Union Conserves
• Water Use Calculators
• Request a Water Loss Adjustment
• Protect Your Pipes

Making Payments Online, In Person, or Other Methods 

If you or a loved one needs help with internet access so that you can manage your finances and bills online, visit Union County's Digital Resources page. This page has links to local services and programs designed to help residents gain technical skills and find free internet access at public sites near their homes. Please note that Union County Water customers have many options for managing their accounts and paying their bills. Learn more on our Pay My Bill page.