Many of our services are available online, including:

• Pay My Bill;
• Start Service (New Customers);
• Stop Service (Moving Out of Your Home);
• Restore Service After Disconnection/Lack of Payment. 

Contact Customer Care

Phone: 704-296-4210

Email: water@unioncountync.gov

Or use our easy webform below!

Need your account number?

You can find your account number at the top right corner of your printed billing statement or by searching your email inbox for an email from Union County Water or our billing vendor, Paymentus.

If you are trying to enter your account number in our Portal, please note that your complete account number should contain six, seven or eight numbers, and should NOT include asterisks, hyphens or spaces.

The fastest way to request your account number from us is to complete the form below. Your account number is considered private information, and you must provide some identifying information before we can disclose it to you. Please complete the form below and a staff member will follow up with you by email. 

Need to update your contact information? 

Provide the information as requested below and a member of our Customer Care team will follow up with you. Having your current contact information is critical so that we can reach you in the event of a water or wastewater emergency, such as a Boil Water Advisory or other issue affecting your water service.