Many of our services are available online, including:

• Pay My Bill;
• Start Service (New Customers);
• Stop Service (Moving Out of Your Home);
• Restore Service After Disconnection/Lack of Payment. 

Contact Customer Care

Phone: 704-296-4210

Email: water@unioncountync.gov

Or use our easy webform below!

Need your account number? 

You can find your account number on your billing statement or by searching your inbox for an email from us, which may contain your account number. The fastest way to request your account number from us is to complete the form below. Your account number is considered private information and you must provide some identifying information before we can disclose it to you. Please complete the form below and a staff member will follow up with you by email. 

Need to update your contact information? 

Provide the information as requested below and a member of our Customer Service team will follow up with you. Having your current contact information is critical so that we can reach you in the event of a water or wastewater emergency, such as a Boil Water Advisory or other matter affecting your water service.