• To start service: visit our New Customer page. We’d love to welcome you as a new customer! 

• To transfer service from one address to another address within our service area: first visit our Stop Service page and complete a brief online form, with no log-in required. Then, visit our New Customer page and apply for service at your new address.

• To stop service: visit our Stop Service page and complete a brief online form, with no log-in required.

These questions are resolved quickly within our Customer Portal, which features a messaging center reserved exclusively for our established customers.

• webform
  use our webform to request your account number, change your account information, ask a question about your account, or other general inquiries 
• phone: 704-296-4210
• email: water@unioncountync.gov 

You can make changes to your account quickly within our Customer Portal, which features a messaging center reserved exclusively for our established customers.

• webform
  use our webform to request your account number, change your account information, ask a question about your account, or other general inquiries 
• phone: 704-296-4210
• email: water@unioncountync.gov 

Call our automated phone service: 704-292-2537.

This number is available 24/7 and allows you to avoid waiting on hold during busy call times. You can make automated payments at this number for a small fee, but there's no fee to use this number to hear your billing due date or the current amount due. 

You'll need your Union County Water number to use this service. You probably have this number on your printed bill or you can find it by searching your email for a message from Union County Water or our third-party vendor, Paymentus. 

You can also find your current billing information in our Customer Portal.

If you've had a sudden spike in your monthly water bill, these questions will help you troubleshoot why your bill may be higher than normal: 

• Did you pay your bill last month?
  Unpaid services and fees from the previous month roll over until they are paid. 
• Did/do you have a leak?
  According to the Environmental Protection Agency, the average household's leaks can account for nearly 10,000 gallons of water wasted every year and 10% of homes have leaks that waste 90 gallons or more. The good news is that if you find and repair leaks, you may be eligible for a credit on your bill. Visit our Leak Adjustment Program page for more information. 
• Can you think of a known reason for excess water usage during the metered period shown on your bill?
  If you did a lot of irrigation, filled your pool, had overnight houseguests, or left a faucet running, this excess water usage will appear as metered usage on your monthly bill.  
• How many days of usage are reflected in your billing statement? 
  Our average billing statement covers about 30 days of metered water use, but this time period may vary. Some billing statements may be more or less than 30 days. Your past few bills may have been for fewer days and your most recent bill may be for more days, which could account for a higher bill than what you normally receive.   

Our Customer Portal can also help you look into this question, with insightful information about your household’s usage over time and tools to help you find and repair leaks. Visit Union Conserves for advice on reducing your monthly usage and charges. If you need additional help, please contact Customer Care.

We realize that it's not always easy keeping up with your monthly bills.

If you need help paying your bill, visit this page for information and resources. 

Have you fixed a leak at your home within the last six months?

You may be eligible to receive a credit on your account through our Water Loss Adjustment Program. We established this program to encourage customers to take the time to find and repair leaks in their homes, so that you stop wasting water, which leads to high bills. This program allows for self-repairs or repairs made by a third-party, such as a plumber.  

View our Water Loss Adjustment Form to review the requirements for receiving a credit on your account and apply today. You do not need to call us to initiate this request. 

First, please review our alerts and news and check your text messages and email for notifications from us about any known issues.

We routinely notify customers directly about planned maintenance activity or repair work that may impact services at their homes or businesses.

Please ensure that your email address and mobile phone number are listed on your account that you can receive these notifications - such as a boil water advisory or a lapse of water service. Read about our other types of service alerts. 

If you do not see any information from us about a known issue, please send us a message so that we can investigate. Please also contact us if you need to update or provide contact information for your account.

• webform
  use our webform to request your account number, change your account information, ask a question about your account, or other general inquiries 
• phone: 704-296-4210
• email: water@unioncountync.gov 

Our Customer Care Office is on the fourth floor of Union County's Government Center, located at 500 N. Main St. in downtown Monroe. 

The Government Center's main entrance off Main Street Plaza is now open, following a seven month renovation project to enhance security and accessibility. After entering the Government Center, visitors will be asked to show photo identification to the security guard at the welcome desk in the lobby. All adult visitors will then receive a temporary "Government Center Visitor" sticker badge to wear throughout their visit.

Many services for Union County Water are available online, including the services shown below on this page.

To pay a bill in person, visit the Tax Administration Office on the first floor of Government Center - not our Customer Care office on the fourth floor. You can also pay a bill using our Customer Portal or explore other options for paying your bill.