Pardon Our Progress

Visiting our office at Government Center? Due to a construction project scheduled for July 21, 2025-July 2026, all visitors will need to follow signs to the building's temporary entrance off N. Church St. 

MORE INFORMATION

At Union County Water, customer care is at the heart of everything we do.

Contact us using this quick webform, or review answers to our most common questions below. 

• webform
  use our webform to request your account number, change your account information, ask a question about your account, or other general inquiries 
• phone: 704-296-4210
• email: water@unioncountync.gov. 

Call our automated phone service: 704-292-2537. This number is available 24/7 and allows you to avoid waiting on hold during busy call times. You can make automated payments at this number for a small fee, but there's no fee to use this number to hear your billing due date or the current amount due.   

Wonder why your bill is unusually high? 

If you've had a sudden spike in your monthly water bill, these questions will help you troubleshoot why your bill may be higher than normal: 

• Did you pay your bill last month?
  Unpaid services and fees from the previous month roll over until they are paid. 
• Did/do you have a leak?
  According to the Environmental Protection Agency, the average household's leaks can account for nearly 10,000 gallons of water wasted every year and 10% of homes have leaks that waste 90 gallons or more. The good news is that if you find and repair leaks, you may be eligible for a credit on your bill. Find information about our Leak Adjustment Program at the bottom of this page. 
• Can you think of a known reason for excess water usage during the metered period shown on your bill?
  If you did a lot of irrigation, filled your pool, had overnight houseguests, or left a pipe running, this excess water usage will appear as metered usage on your monthly bill.      
• How many days of usage are reflected in your billing statement? 
  Our average billing statement covers about 30 days of metered water use, but this time period may vary. Some billing statements may be more or less than 30 days. Your past few bills may have been for fewer days and your most recent bill may be for more days, which could account for a higher bill than what you normally receive.   

Our Customer Portal can also help you look into this question, with insightful information about your household’s usage over time and tools to help you find and repair leaks. Visit Union Conserves for advice on reducing your monthly usage and charges. If you need additional help, please contact Customer Care.

Want to start, transfer, or stop service with us? 

• To start service: visit our New Customer page. We’d love to welcome you as a new customer! 

• To transfer service from one address to another address within our service area: first visit our Stop Service page and complete a brief online form, with no log-in required. Then, visit our New Customer page and apply for service at your new address.

• To stop service: visit our Stop Service page and complete a brief online form, with no log-in required.

Have a question or concern about your water service?  

Please review our alerts and news and check your text messages and email for notifications about your water service. We routinely notify customers directly about known impacts to their water service due to planned maintenance activity or needed repairs. Please ensure that your email address and mobile phone number are listed on your account - either in our Customer Portal or by sending us an email at water@unioncountync.gov - so that you can receive these notifications - such as a boil water advisory or a lapse of water service. Read about our other types of service alerts. 

If you do not see any information from us about a known issue, please contact Customer Care.

Want to request a credit on your account for repairing a leak? 

Have you fixed a leak within the last six months? You may be eligible to receive a credit on your account through our Water Loss Adjustment Program. We established this program to encourage customers to take the time to find and repair leaks in their homes, so that you stop wasting water, which leads to high bills. This program allows for self-repairs or repairs made by a third-party, such as a plumber.  

View our Water Loss Adjustment Form to review the requirements for receiving a credit on your account and apply today.