The best way for current customers to contact us is through our Customer Portal, which includes a Messaging Center exclusively for established customers to contact our Customer Care team. 

Please see General Inquiries below for additional ways to contact Customer Care about your account. 

If you are new to Union County Water, welcome! To start service with us, please visit our New Customer page. 

To stop or transfer service, please visit our Stop Service page.

• Via our website: use our easy webform for quick response via email 
• Email us: water@unioncountync.gov
  • Please include your full name, your street address where you receive water service, and a complete description of how we can assist you.  
• Customer Portal
  • Use the portal's Messaging Center to contact a Customer Care representative. 
• Call us: 704-296-4210
  • Monday-Friday, 8 a.m.-5 p.m.
  • Holidays & other closures will be posted on our homepage.
• 24/7 Automated Assistance: 704-292-2537
  • call this number for free to check your account balance or your next payment due date
  • call to make a payment by credit/debit card for a $3.25 service fee
• Visit us:
  Union County Government Center
  500 N. Main St., Suite 400
  Monroe, NC 28112
  Please note: we do not accept payments at this location. To view our payment options and locations, visit our Pay My Bill page.
  NOTICE TO VISITORS: If you plan to visit our Customer Care office at Government Center, please see this notice about a planned construction project requiring a temporary entrance that will be in effect from July 21, 2025-January 2026. 

Have you experienced our staff’s excellent customer service and wish to submit a commendation on their behalf to their supervisor? Do you want to file a complaint for management to review?

Please send an email to water@unioncountync.gov and tell us more about your experience. Depending on the situation, a supervisor may wish to follow up with you, so please include your full name and phone number. 

Union County Water is pleased to provide information about our organization to members of the media as well as to individuals seeking public records. These types of inquiries are managed by Union County's Public Communications Department. 

Members of the media may contact Megan Hinkle, Assistant Director of Public Communications, for inquiries about Union County Water. Press releases about Union County Water are published as releases from Union County Government. We also invite you to review our Alerts and News.

As a public entity, Union County Water follows North Carolina Public Records law as found in G.S. Chapter 132. Visit this page for instructions for how to request public records from Union County Government, which includes Union County Water.