Services Available When Customer Care is Closed

Consistent with other Union County offices, Union County Water's Customer Care Office will be closed for Memorial Day on Monday, May 25.  

When the Customer Care Office is closed, customers may continue to call our primary phone number for assistance - 704-296-4210 - to speak with an after-hours call taker. Our stand-by crews will respond promptly to water and wastewater emergencies. Our customer care specialists will follow up regarding all other matters as quickly as possible during regular business hours. 

Self-Service Options

Customers can also make payments 24/7 using our convenient automated phone service. Call 704-292-2537 to make automated payments for a small fee; there's no fee to use this number to hear your billing due date or the current amount due. You'll need your Union County Water number to use this service. You probably have this number on your printed bill or you can find it by searching your email for a message from Union County Water or our third-party vendor, Paymentus. 

Customers may also submit concerns to Customer Care by sending an email to water@unioncountync.gov or by using this webform. 

Many services are available on our website 24/7, including: 

• manage your account and pay bills online in our Customer Portal;
• view other options to pay a bill
• apply to start service/new customer form;
• stop service/move out form;  
• request your Union County Water account number.