Union County Water's Customer Care Office will close briefly from 10:45 a.m. until 1:45 p.m. on Friday, Dec. 19 for its quarterly Utility Business Services meeting. Please make plans to visit this office during other times, or see the information below for ways to receive assistance when the office is closed.
Services Available When Customer Care is Closed
When the Customer Care Office is closed, customers may continue to call our primary phone number for assistance - 704-296-4210 - to speak with an after-hours call taker. If warranted, our stand-by crews will respond promptly to wastewater emergencies. Our customer care specialists will follow up regarding all other matters as quickly as possible during regular business hours.
Customers may also submit concerns to Customer Care by sending an email to water@unioncountync.gov or by using this webform.
Many services are available on our website 24/7, including: